Making a complaint

Threshold Services is committed to providing high-quality, person-centred services and to listening when something goes wrong. We welcome complaints, concerns and feedback from the people we support, their families, representatives and others involved in our services. Our complaints procedure explains how to raise a complaint, how we will investigate and respond, and what you can do if you are not satisfied with the outcome. We aim to make the process clear, fair and accessible, and to use complaints as an opportunity to learn and improve our services.

I joined Threshold in 2021 as a Project worker in Clearwater House, since then I had the opportunity to professionally progress and was promoted to Senior Project Worker in 2023. Throughout my time in Threshold I have always felt supported and encouraged by my managers to access any opportunities available to me.
Since joining the organisation I have had the opportunity to gain new qualifications in the form of QCF level 3 and have had access to a wide variety of training that helped further my knowledge which I feel would help set me up for further promotions within the organisation. Threshold as a whole is collaborative with each staff member working towards one goal - enabling individuals to live full and independent lives - I love that I can come to work every day and know I am making a difference however small.

Staff Member - Clearwater House

Making a complaint

Our Complaints Procedures